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T2 Crafting the Mobile Experience

Duration: 9:00 – 18:00 (full day), Saturday 14.10

Location: Meeting room 1, Oslo Kongressenter

 

Didier Chincolle, Usability & Interaction  Lab, Ericsson Research, SWEDEN

Email: Didier.Chincholle@ericsson.com

 

Maria Farrugia, Vodafone Group R&D.UK

Email:Maria.Farrugia@vodafone.com 

 

Cristian Norlin, Usability & Interaction Lab, Ericsson Research, SWEDEN

Email: Cristian.Norlin@ericsson.com

 

Intended audience

Mainly practitioners. This tutorial is specifically designed for those who are interested in designing mobile services for size-constrained devices.  It is intended to appeal to a broad audience, such as designers, mobile service developers, network operators and service providers, usability specialists, and HCI researchers. No advanced technical expertise is required.

 

Tutorial goal

This tutorial provides a deep insight into the issues that surround the development of mobile services, including the mobile user, the target device, the user experience and the mobile network supporting the delivery of services. The emphasis is on developing skills through methods and techniques that can be used to approach these issues from an interaction design point of view. The tutorial combines lectures segments, demonstrations and videos with hands-on exercises and group discussions. The content of the tutorial is based on several years experience gained through the research and development of mobile services at two of the mobile industry's largest companies.

 

Tutorial outline

The full day tutorial consists of a combination of a set of lectures segments, demos, videos, hands-on exercises and group discussion:

  • Introduction and tutorial objectives
  • User first!
    • Mobile user, User segments (Vodafone and Ericsson segmentation models - demo of a device targeted to a particular user segment), mobile contexts, user's limitations - visual, physical and cognitive
  • Mobile devices
    • Device families, - characteristics, - limitations
  • Mobile User Experience – Definition
    • Utility, usability, aesthetics, interoperability/availability, off-line issues (examples: WAP, MMS and combinational services)
  • User experience design methods/techniques
    • Research & Analysis, personas, user scenarios (examples through concept videos and team exercise), use cases, concept visualization – digital design, interaction design and prototyping (examples through Mobile TV, PAN and weShare demos), evaluations/user studies (examples of Text entry solutions, mobile music, mobile TV)
  • Ten Tips for designing highly usable mobile services
    • Team exercise: Usability inspection of an existing mobile service
  • Future vision of mobile services and user interfaces

Instructors

Didier Chincholle has been working as an Interaction Design Senior Specialist for the Usability & Interaction Lab at Ericsson Research since 1998. He is mainly involved with mobile service research. He is active at conferences with tutorials and written contributions pertaining to mobile services (UPA, CHI, DIS, HFT, OzCHI, NordiCHI and INTERACT). Prior to joining Ericsson, Didier worked at the French Aerospace Agency named Aerospatiale from 1990. He cooperated with French astronauts on the definition of interior arrangement of Hermes, the European Space Shuttle. He also collaborated with the French Civil Aviation Authorities on the GUI of the French ATC (Air Traffic Control) system called PHIDIAS.

 

Maria Farrugia joined the Terminal Technologies Team in Vodafone R&D-UK in 2002. Her interests within Vodafone lie in the evolution of the mobile terminal and the resulting impacts on the user interaction with the mobile device. Maria has conducted extensive investigations and evaluation of emerging human-terminal interaction technologies for improving terminal usability and service accessibility. This work was presented at international workshops and published in "Technologies for the Wireless Future: Wireless World Research Forum (WWRF) Book of Visions, Volume 2". Prior to joining Vodafone, Maria worked for NEC, developing Radio Resource Management algorithms for 3G WCDMA networks. Maria received a B.Eng (Hons) degree in Electronics Engineering (1997) and a Ph.D in Multimedia Communications Engineering (2001), both from the University of Surrey, UK.

 

Cristian Norlin is a senior researcher at the usability & Interaction lab at Ericsson Research, focusing on research and development of mobile service concepts, usability and interaction design. Cristian is one of the authors of the book "Wireless Foresight" (published by Wiley & Sons), and he is also a jury member for the Golden Link Award (Guldlänken), a competition judging the Swedish public sectors e-services. Cristian holds a Bachelor of Science in Multimedia (technology and pedagogy) from Stockholm University (Sweden), and a Master of Art in Interaction design from the Royal College of Art in London (UK).
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